Terms and conditions

Terms & Conditions Last Updated: [23-2-2025] 1. General Information Welcome to HeavyDutyBar, operated by SETS AND REPS (“we”, “us”, “our”). Our registered office is located at: Muldersgaarde 19, 2542 HM, Den Haag, Netherlands. By accessing our website (www.heavydutybar.com) and placing an order, you agree to these Terms & Conditions. 2. Orders and Payment • Order Acceptance: All orders are subject to acceptance, availability, and verification. • Pricing: Prices are listed in EUR and include applicable VAT unless stated otherwise. • Payment: We accept various payment methods (e.g., credit cards, iDEAL, PayPal). Payment must be completed prior to shipment. • Cancellation: We reserve the right to cancel or refuse orders at our discretion, especially in cases of suspected fraud or pricing errors. 3. Shipping & Delivery • Processing Time: Orders are processed within 2–5 business days after payment confirmation. • Shipping Costs & Methods: Shipping costs, methods, and estimated delivery times are displayed at checkout. • External Delays: We are not responsible for delays caused by external factors (e.g., customs, carrier issues). 4. Right of Withdrawal (Cooling-Off Period) • EU Consumer Right: In accordance with EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason. • How to Withdraw: To exercise your right, please contact us at info@heavydutybar.com with your order details. • Conditions: Returned products must be in their original, unused condition. Return shipping costs are your responsibility unless the product is defective. 5. Returns, Refunds & Warranty • Return Policy: Returns and exchanges are accepted within 30 days of purchase if the product is in its original condition. • Refund Process: Refunds are processed within 14 days after we receive and inspect the returned product. • Warranty: All products are covered by a 5-year warranty against manufacturing defects. The warranty does not cover damage due to misuse, normal wear and tear, or unauthorized modifications. 6. Intellectual Property All content on this website—including text, images, logos, and designs—is the intellectual property of SETS AND REPS and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution is prohibited. 7. Limitation of Liability • Usage: HeavyDutyBar is not liable for any injuries, damages, or losses resulting from improper use of our products. • Extent: In no event shall our liability exceed the purchase price of the product. • Safety: Users are responsible for following all provided guidelines and safety instructions. 8. Modifications to Terms & Conditions We reserve the right to update or change these Terms & Conditions at any time. The most current version will be available on our website. Your continued use of our services after changes are posted constitutes your acceptance of the new terms. 9. Governing Law and Dispute Resolution • Governing Law: These Terms & Conditions are governed by and construed in accordance with Dutch law. • Dispute Resolution: Any disputes arising from these terms shall be resolved in the courts of the Netherlands. We encourage you to contact us to resolve any issues before seeking legal recourse. 10. Privacy & Data Protection Your personal data is handled in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR). By using our website, you consent to our collection and use of your data as outlined in our Privacy Policy. 11. Contact Information For any questions regarding these Terms & Conditions or to exercise your consumer rights, please contact us at: Email: info@heavydutybar.com Address: Muldersgaarde 19, 2542 HM, Den Haag, Netherlands