Return & refund policy

Return & Refund Policy Last Updated: [23-2-2025] 1. Overview At HeavyDutyBar, we are committed to your satisfaction. If you are not completely satisfied with your purchase, you can return or exchange your product in accordance with this policy. 2. Right of Withdrawal As an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason, in accordance with EU consumer protection laws. 3. Conditions for Returns • Products must be returned unused, in their original condition and packaging, and include all accessories and documentation. • Items that have been used, altered, or damaged will not be eligible for a refund or exchange. 4. How to Return an Item • Contact Us: Email us at info@heavydutybar.com to initiate the return process and receive further instructions. • Return Shipping: You are responsible for return shipping costs unless the return is due to a defect or error on our part. • Inspection: Returned items will be inspected upon receipt. 5. Refunds • Processing Time: Once your return is received and inspected, refunds will be processed within 14 days. • Method: Refunds will be issued to the original payment method. • Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part. 6. Exchanges • Initiating an Exchange: To exchange a product (for a different size, color, or model), please contact us at info@heavydutybar.com within 14 days of receipt. • Availability: Exchanges are subject to product availability. 7. Warranty • All products come with a 5-year warranty against manufacturing defects. • The warranty does not cover damage resulting from misuse, normal wear and tear, or unauthorized modifications. 8. Your Statutory Rights This policy does not affect your statutory rights under EU law. You retain all legal rights as a consumer. 9. Contact Information For any questions or issues regarding returns or refunds, please contact us at: Email: info@heavydutybar.com Address: Muldersgaarde 19, 2542 HM, Den Haag, Netherlands